not recieve my 30mbps and the upload somebody need to do something before i canceal service
Hi @aovincalloway,
Thanks for your post. We are looking into your account and will hopefully have an update soon.
Hi, @aovincalloway,
Thanks for your message. Please, it is very important that you run a speed test from your modem, as described here: How to run a speed test from my modem?
There can be multiple factors affecting your speeds, and we cannot fully assess the issue if you do not provide us with that information.
For instance, I just run some speed tests, and from my tools, I am seeing good speeds:
I know probably that is not the speed you are always seeing, that’s why we are asking you to run that test locally. Those results will be very helpful in troubleshooting the issue.
We’ll wait for your feedback.
Thanks
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 13.76 | 4.99 | 629 | 159.00 | 13.80 | 5.05 |
not recieving my 25mbps on download
This post was generated on SpeedCheck
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 20.33 | 4.90 | 636 | 56.11 | 37.01 | 4.27 |
not recieving my 25mbps download
This post was generated on SpeedCheck
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 8.41 | 3.53 | 628 | 208.67 | 5.19 | 5.01 |
not recieving my speed of 25mbps
This post was generated on SpeedCheck
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 8.47 | 4.63 | 637 | 23.78 | 7.69 | 4.59 |
not get the speed its suppose be 25mbps if i cannot get this back canceal my service please
This post was generated on SpeedCheck
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 8.47 | 4.63 | 637 | 23.78 | 7.69 | 4.59 |
if i cannot get my speed back of 25mbps canceal my service please
This post was generated on SpeedCheck
canceal my service please
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 2.92 | 5.03 | 633 | 54.11 | 11.57 | 4.27 |
not recieve my 25m this been going bps canceal my service please this been going on ever cent amonth
This post was generated on SpeedCheck
Hi, @aovincalloway,
Really sorry. The ticket was idle for some days so we ended up not following it.
Thanks for sending the speed results. I’ll check that now.
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 18.21 | 4.56 | 627 | 84.44 | 21.35 | 4.96 |
i am canceal this contract
This post was generated on SpeedCheck
| Download (Device) | Upload (Device) | Ping | Jitter | Download (Modem) | Upload (Modem) |
|---|---|---|---|---|---|
| 18.21 | 4.56 | 627 | 84.44 | 21.35 | 4.96 |
i am canceal this service not working for me anymore
This post was generated on SpeedCheck