Im not getting the speed I pay for
Hi @rachele65202,
Sorry for the experience.
As of right now, your speeds match the advertised Unleashed range. What speeds are you receiving on your device?
To get a better idea of your situation, could you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
Sometimes we see good speeds on our side from your modem, but this doesn’t reflect your devices’ speeds; so with this tool we have a way of knowing both at the same time.
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis – and please let us know if you face any problems while running the tests.
Thanks!