No service after race shower

Hi @John.wilson20 ,

We are very sorry for your situation and we’re investigating what could be causing this, but in the meantime, we have a couple of things to ask you in order to better pinpoint the problem.

  1. Is the problem happening only with videos or are you experiencing slowness with your service in general?

  2. When you get a chance can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
    You can find the complete instructions on how to run it here: How to run a speed test from my modem?