No response, still very slow

Slow Speeds
1

Download speeds less than 3 MBPS again. I’ve been waiting on support to respond but have still heard nothing. It’s been 10 days! Please help. Service is not usable at this level of performance.

2

Hi @mrobey,

We are still analyzing some options to improve your experience. We hope to have an update later today, we will post in your original topic - Slow download speed

Thanks for your patience,

Nacho

4

How much of this is just your satellite network being over subscribed?

5

Hi @mrobey

Sorry for the slow reply.

I’ll send you a DM with our analysis of your
case.

Thank you,
Avner