No internet speed at all

Hi @powellbridget

As I mentioned in Several weeks issue - #6 by Nathalia

Your antenna is misaligned, and your modem is suffering offline events due to this, along with bad signal quality. You might want to consider attempting a self-repoint.

You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to fix your setup and improve your experience.