No internet for 2 days

Modem circle is staying white or orange, no blue light. I have tried restarting and pressing g the reset button with no luck. Going on 2 days with no Internet.

Hi @Ebrady ,

Thank you for your message. I’ve requested a technician visit for you, so you should soon receive a call to schedule the best time for you.

Thanks,
Leonardo

Can you send instructions on how to check the alignment of the satellite dish?

My local technicians are out of town. Can you advise on how I could try to fix this myself? I have no connectivity at all. Could it be the satellite dish is out of line?

Hi @Ebrady ,

I haven’t identified the issue to be the antenna alignment, it seems to be the equipment itself, which will require a technician visit.

Thanks,
Leonardo

Hello @Ebrady ,

I just wanted to check with you if you managed to schedule the technician visit.

Thanks,
Leonardo