Hi @rbw,
Sorry about this experience. I see that your new service call was scheduled for June 7.
I know it’s a long wait until then, so perhaps this article could be useful, in case it seems possible for you to repoint your antenna on your own before then: Can I repoint my Viasat antenna on my own?
If it seems viable, please let me know and I can send you an install key.
Thanks,
Nacho