No internet cause I hit the satellite with my lawn mower

I hit the satellite while I was mowing. It’s fully intact but I think it changed the atena as I don’t have any internetnow We did re direct it with the satellite app so would love to know what I need to do to get it functional again

Hi @Eve_B

I see your modem is still offline.

Were you able to follow our guide Can I repoint my Viasat antenna on my own?

I believe you may be missing the install key to complete your self-repoint.

I’ve sent this to you over a private message. :slight_smile:

Please let us know if you haven’t received it, or if you need any additional help with the repoint process!

Lastly @Eve_B

I noticed your modem has been offline for almost 10 days. Is that due to this satellite issue?

You have the add-on “EasyCare”, so we can request a free service call to fix this issue if you’d like.

Sorry for the late reply! Work on a farm and it’s been very busy. I didn’t know I had the easy care if they did the service call for me that would be great

Hi @Eve_B

No problem! I’ve put in a request for a free service call :wink:

The Field team will call you as soon as possible to schedule this visit.

Hi again @Eve_B

I saw that your service call was just completed! :smiley:

How is your connection now?