NO internet and no Pages Loading

1

Why is it that every day starting at pm the internet is useless ? Can’t check my email or open any pages , It’s been going on for two weeks now .
what am i paying $127.00 a month for ?
I need a Technician or a refund from Viasat .

1 Like
3

Hi @SMELVIN ,

We’re very sorry for these issues with your service. Looking into your account on our system I can see that there might be some faults on your antenna causing problems, I’ll request a technician visit for you free of charge. You should be contacted soon to schedule it.

Thanks,
Leonardo

4

Hi, @SMELVIN,

I saw that the service call was completed. How is the internet so far?

I did some tests and your modem has good speeds at this moment

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Please let us know if we can assist with something else.

Thanks

5

Hi @SMELVIN

As your tech visit was successful, I’m marking this topic as Solved in the meantime.

If you need any additional help, please let us know. You can reply here anytime :slight_smile:

Thanks!