This is the first time that we are connecting to our viasat this year from hibernation. We have great signal strength, but no internet. It is flashing white. We have connected and disconnected a hundred times and nothing.
Hi @poet_is_i
Thanks for reaching out to the Forum team! I see that your modem is still offline right now. As you’ve already mentioned that you tried rebooting it, I’ll escalate this case to our internal Modem team.
I’ll let you know as soon as I have more information on this issue!
Hi @poet_is_i
I’ve requested a tech visit to understand why your modem has not come back up from the Hibernation cutover.
As you have the “Easy Care” add-on, this service call is free of charge. 
The Field Team will get in touch as soon as possible to schedule this visit. They’ll contact you using the phone number and/or email address associated with the account, so please keep an eye out for any calls or texts!
Hi again @poet_is_i
It looks like your service call was completed successfully! 
How has your connection been since then?
Hi @poet_is_i
I’ll mark this topic as Solved for now, as your issue has been resolved.
If you experience any technical problems after the service call, please let us know!
Thank you.