We have not had internet for three (3) weeks. A tech visit was scheduled. My wife called Viasat a few hours before the visit and was told the tech was having car trouble and could not make it. If she had not called we would not have known. Last week, I scheduled a tech visit for 05/29. I received a voicemail this weekend saying I needed to call back to have a tech visit scheduled. I called approx. 15 minutes later, and no answer, just went to voicemail. When the service first went out we were told there was an outage, then later we were told the plan we were on was being discontinued. We switched plans, received a new modem in the mail, hooked it up, and still no connectivity. Cannot reach anyone this morning to see if the scheduled tech visit for 05/29 is still on or has been canceled for some reason.
I’m terribly sorry about this.
I just checked your tech visit status, and it’s currently set to “No Coverage” for the Upgrade. For the original tech visit regarding the technical issues, the status is set to “Cancelled” – this usually happens when an Upgrade order appears.
I’m escalating this situation with the Field Operations team, and also with our internal Modem team, to see if there’s a solution we can try on our side while you wait for the service call.
We’ll let you know as soon as there’s an update from either side.