We’ve had Viasat before and it was terrible. But was assured this time around that they had made improvements to their Wifi. Unfortunately it still sucks. Says I’m using 100gb in about 8 days. And then it buffs the rest of the time. I found myself buying more data every week. Such a rip off. Paying between 136.00 to 216.00 a month just to watch t.v. plus it’s a two year contract.
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Hi @monicacumbo,
I’m really sorry to hear about your bad experience with the Viasat service.
I can analyze your usage data to try to figure out what devices/services are consuming more,
but for that, I’d need to have your consent.
Do you give me permission to see your usage data?
Thank you,
Avner
Yes, please check my data usage. I’m the only one watching t v. through the day and we’ve been turning the t.v. off at night.
Thank you. Monica
Hi @monicacumbo,
Upon taking a look at your usage data this is what I see:
1 - Usage by type
More than 70% of your data is being consumed by Real-Time Entertainment.
2 - Usage by device
Around 68% of your usage is from a device we couldn’t detect, followed by Amazon Fire Stick (15.28%), and Roku (15.17%).
3 - Days with most consumption:
Your daily consumption average is around 7.2GB since July 24th until now.
Specific dates are higher, on the 27th you consumed 18.31GB in one day, other high usage dates are the 28th with 11.60GB and August 3rd with 12.37GB, the other days vary between 5 to 10GB
Hope that this information is valuable to you, please notice that the numbers are not exact.
Do you know what device could be the cause for the consumption of Real-time Entertainment besides Fire TV Stick and Roku?
Thank you,
Avner
Avner,
No I don’t, we have two t.v.'s, one has Roku, one a fire stick. Do you have any suggestions on figuring out where or what the other device is?
Thanks, Monica
Hi @monicacumbo,
We are still investigating what device it could be. Essentially there’s also the possibility of that “unknown” device being one of the ones that we’ve already detected (Roku or Fire Stick) and not a third device.
I added an extra 30GB of priority data to your account (free of charge) for me to troubleshoot your experience at full speed. Please watch if your experience with buffering improves while at full speed for us to know if it’s only related to your lack of priority data.
In the meantime, you can take a look at this. We are running a new experiment that could be of your interest, it’s a Data Saver feature that could help you in your situation. If you’re interested in that you can follow this link: Announcing the Data Saver Feature Experiment!
Thank you,
Avner
Hi again,
I also talked to a tech on the phone and he believes it’s the Roku stick which was on the t.v. that’s not a smart t.v… So I’ve done away the Roku to see if there’s a difference in data usage. I’ve also replaced it with a smart t.v. So I will still have 2 t.v.'s we’re usin
Hi @monicacumbo,
Thank you for the update.
Let’s wait some days to see how your data usage behaves
without the Roku.
I’ll come back by next week with an update, then we can
analyze if there was an actual change.
Until then feel free to contact me whenever you need.
Thank you,
Avner
Thank you so much Avner!
Something is using my data quick too. Didn’t have this problem before but this month it took 7 days to use 100 gb. I wish someone would explain that to me because it didn’t do that the first time I had Viasat.
Hi @bushmaster18,
Let’s please work the issue you are reporting in this new forum topic - Something is using my data quick
Thanks,
Nacho
Hi @monicacumbo,
I’m here to follow up on your case.
Since last time you replied have you stopped using the Roku device?
If so, have you noticed any positive change on your usage consumption or not?
Thank you,
Avner
I have stopped using the Roku device and started using Fire stick instead. Now I can get Prime but the reaction time when you click the remote is really slow.
Hi Avner,
I really can’t tell yet. We were out of high speed data when I posted to the forum. Then you put high speed data back on and now of course we’re out of high speed data and are watching a DVD. My plan renews tomorrow so we’ll see if we notice any change this week.
Thanks for keeping up on this matter for us.
Sincerely, Monica
Hi @bushmaster18,
Thank you for the update,
I saw you replied to the post we created
to follow up on your case giving us consent to analyse your data.
I’ll ask for another engineer to better look at your situation.
Thank you,
Avner
Hi @monicacumbo,
Thank you very much for your feedback.
Let’s keep waiting then, it will be good to wait for
the new billing cycle for us to compare with the previous ones.
I’ll get back to you in a few days, in the meantime, have you taken a look at our data saver experience I mentioned in a previous post?
Thank you,
Avner
Hi Avner,
Well we’ve used up over 68 gb in 10 days, if this is correct, normal or average, per family. I say it’s way to expensive so may get out of this contract. I’ll have to find a good deal for unlimited data somewhere else.
Thanks,
Monica
Hi @monicacumbo,
That’s indeed a high usage value, considering that you stopped using the Roku and the usage is still very high, I tend to believe that there’s nothing particularly wrong with it, it probably reflects your actual usage.
The best way for us to help you is by the Data Saver Experiment. I mentioned it before in our conversation. The idea of the experiment is to optimize your real-time entertainment experience helping, at the same time, to save your priority data.
Did you already take a look at it? Would you be willing to try it? I think it could help your case.
Thank you,
Avner