We have been experiencing the same issue as kalt104. Twice in the past 2 days we had “no connection to the internet” error messages. And my current speed test indicates 17.5 download and .69 upload, and like kalt104 yet are paying for a plan that is so much higher than this.
I created this new topic so we can track your issue separately from that previous one.
Our team is having a look at your setup, but in the meantime, could you please run some SpeedChecks for us? I see you’ve mentioned the slow download speed, but we’d like to check if that is the modem or the device speed.
When you have time, can you please run a few tests using the guide below?
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
Thank you!
Were you able to run those SpeedChecks? 