New install slow

I had a satellite system installed yesterday. Just checked download speed. Only had 7.5 mbs first test and 6.0 mbs second test about 10 min later.
Any idea why so slow?

Same here. Just got it installed 2 days ago & download speed is 4mbps on a test. The contract says typical speeds of 40 but that seems like a pipe dream

Hi @ronpottsinsurance ,

When you get a chance can you please use a laptop or Android phone to run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the instructions on how to run it here: How to run a complete speed diagnosis?

@Clintonking50 I’ve created a post on your behalf here, you can basically follow the same instructions and post over here: Slow after new install


Hi @ronpottsinsurance,

I’m currently seeing these speeds from your modem:

It looks like there was some bad weather on the night of May 31 into the morning of June 1, which might have caused poor satellite signal at the time.

Have you noticed an improvement since then?