New customer, slow speed, please help!

Hi again @amybellino

While investigating your account, we identified a bad weather event on April 12th that seems to have caused some issues with your setup.

Your antenna is slightly mispointed, and your modem is suffering many drops due to this, along with bad signal quality. This may be the cause of your slow speeds on both device and modem tests.

You might want to consider attempting a self-repoint.

You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

If a self-repoint doesn’t sound viable, then we can look into requesting a technician visit to fix your setup and improve your experience.