Network Issue 2023

On this net work, I’m trying to install Arlo security cameras and they will only install on a 2.4 network. What do I do?

Hi @Brookstephenson,

Sorry about the slow reply.

It looks like you have a Viasat Wireless Gateway (it looks like this below), which by default advertises 2 different Wi-Fi networks: one on the 5.0 GHz frequency and one on the 2.4 GHz frequency. You should be able to see both when you search for Wi-Fi networks with your phone, laptop, etc.

If you take a look at the available networks, do you see anything called Viasat-2g or similar?