Hi @kchermer ,
Our team confirmed your antenna has been mispointed for some time.
You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.
Thanks,
Isabela