Can I please get my install key?
I’m sending you the install key via private message.
Hi again @Cmthompson165
Were you able to self-repoint the antenna successfully?
Please let us know if you need any help.
Thanks!
Were you able to self-repoint the antenna successfully?
I still see the warning for the mispoint, and also that you had previously scheduled a service call due to issues with your account. This tech visit is pending cancel as the Field Ops team can’t reach you, and have been to the residential address twice but no one was present.
Are you able to reschedule a service call with Customer Care? Would you like us to inform the team of what time you’re available at this address?
Please let us know if you need any assistance with this situation.
Hi I have the internet currently working. But I’m not 100% sure it’s the best it could be.
As I mentioned, I still see the warning for the mispoint, and also Customer Care agents had previously scheduled a service call due to issues with your account.
Please be advised that a long-term mispoint like this is usually the cause of slow speeds, bad signal quality, and other issues – so we strongly recommend getting in touch with Customer Care to reschedule a visit.
The most recent visit is pending cancel as the Field Ops team couldn’t reach you, and have been to the residential address twice but no one was present.
Do you currently live someplace else? Is there a specific time in which you can be available at the address?