My service has slowed to a crawl

Hi @JeffersonT,

I just ran a test from your modem and am seeing good speeds (considering that you are in a plan that offers download speeds up to 12 Mbps):

Could you please run a complete speed diagnosis (including a test from your modem) with https://speedcheck.viasat.com/ and share the results with us? Here are some instructions to run this test: How to run a speed test from my modem?

Thank you,

Nacho