My download speeds have suddenly fallen to 3 Mbps. Rebooting doesn’t help. I can’t do anything until this is fixed.
Hi @JeffersonT,
I just ran a test from your modem and am seeing good speeds (considering that you are in a plan that offers download speeds up to 12 Mbps):
Could you please run a complete speed diagnosis (including a test from your modem) with https://speedcheck.viasat.com/ and share the results with us? Here are some instructions to run this test: How to run a speed test from my modem?
Thank you,
Nacho
Hi @JeffersonT ,
Did you use Viasat Browser for that test? It is necessary to use it and also be logged in for the modem speeds to be shown.
Thanks,
Leonardo
If possible, connect a device directly to your modem via an Ethernet cable to bypass your router. This will help determine if the issue is related to your router or your ISP’s connection.