My download speeds have suddenly fallen to 3 Mbps. Rebooting doesn’t help. I can’t do anything until this is fixed.
I just ran a test from your modem and am seeing good speeds (considering that you are in a plan that offers download speeds up to 12 Mbps):
Could you please run a complete speed diagnosis (including a test from your modem) with https://speedcheck.viasat.com/ and share the results with us? Here are some instructions to run this test: How to run a speed test from my modem?
Hi @JeffersonT ,
Did you use Viasat Browser for that test? It is necessary to use it and also be logged in for the modem speeds to be shown.
If possible, connect a device directly to your modem via an Ethernet cable to bypass your router. This will help determine if the issue is related to your router or your ISP’s connection.