Multiple Install Failures - Static IPs not working

Multiple Install Failures - Static IPs not working

Customer support told us to escalate through this channel. Nobody has been able to resolve our issues over the phone.

This has been ongoing for a week. Engineers, please respond immediately.

Thank you.

Hi @kp1,

Did you successfully enter and save all the Static IP configuration parameters (that Viasat sent to you over email) within your external (non-Viasat) router settings page?

If you have, have you already rebooted your non-Viasat router and Viasat modem?

Thanks,

Nacho

Yes we followed the FAQ.

Hi @kp1,

Could you please send us a screenshot the place in your router settings where you entered the Static IP configuration?

I will send you a Private Message, please reply to that one to securely share this info.

Thanks,

Nacho