Modem issue fan not working

The fan on my modem is not working. I currently have my personal desktop fan blowing on it to keep it cool. But it’s not helping as much.

Hi @lavone302 ,

I have requested a service call for you. You can expect a call from our Field Operations Team regarding the visit’s schedule.

Thanks,
Isabela

Hello @lavone302 ,

I see that the technician visit was completed on Tuesday. How has your experience with your internet been since then?

Thanks,
Isabela

For some reason, it’s not any better. Every thing has been changed and it’s still not working properly. Every few minutes it drops modem light turn red and back to blue. I am about to find some other service. Because this is just ridiculous.

https://speedcheck.viasat.com//result/O7Zv8Y2wJej1OIp9PMKj

Hi @lavone302 ,

I’m so sorry for your experience.
Apparently not all the necessary equipment was replaced in the previous visit.
I have requested another service call for you.

Thanks,
Isabela

Hi @lavone302 ,

The Field Team has now confirmed that all the right equipment was swapped during the previous visit.
We see you are still presenting the same problems, so we have escalated your issue and hope to have updates soon!

Thanks,
Isabela