My modem has been making noise since yesterday, all night and again today. It sounds like a whirring noise. The modem sits on a stand with nothing bumping up against it, or on top of it. It has been in the same position since the service technician installed the modem almost a year ago. The noise is nonstop, I even unplugged it and plugged it back in a minute later to see if that stopped the issue but it did not. Do we need a new modem? We can’t live with this noise. I’m including a photo to show you where the modem has been located for our entire service time.
Hi, @BJay,
Thanks for your message.
Is your modem overheating too?
Is it possible to send a short video of the noise to support@viasatengineerchat.zendesk.com? That might help us to find the root cause of the issue.
Also, please include in the message your account number - I was not able to find you in our records with the provided email
Hi! I will make a short video once my dishwasher and dehumidifier are not running. It’s a little too noisy to hear it properly at the moment. Our account number is […]. I’ll send a video as soon as I can
And yes the modem seems to be warmer than normal. We have our entire house air conditioned and the temp year round inside our house is within a few degrees the same all year round. I suspect the modem has just gone bad and needs replaced.
Ok I made a short video clip of the modem making noise. It lasts longer than this but a longer video clip won’t go through if I try to send it.
(Attachment Video.mov is missing)
(Attachment Video.mov is missing)
I’m going to try to send you the short video I took
(Attachment Video.mov is missing)
Hi, @BJay,
Currently, we have some restrictions on the type of files we can attach to messages here in the forum, so your video was not uploaded.
Could you try sending it to this email support@viasatengineerchat.zendesk.com?
Thanks!
Yes I’ll try to send it now. I tried to send it to this email 3 times and it won’t go through
I just sent the video to the email you told me to send it to.
Hi, @BJay,
There is probably some issue with the equipment fan, so we will replace it with a new one.
I’m requesting a tech visit. They’ll get in contact to provide more details.
I’ll also send you a private message to confirm your contact details and the best time for calling you.
Thanks for your cooperation!
Thank you. I appreciate the help and will watch for the private message.
Hi, @BJay,
I see that the visit was completed and the modem was replaced.
If you find any other issues, please let us know.
I will do that. Thanks for the help you provided!
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