Ever since my sat dish was moved 3 weeks ago my download speeds have gone from 8.00 to 0.09.they should be around 12mps. only 2 days speed was near 12 mps those were the days tech came out to see what was wrong ,last service call modem was replaced ,all was fine for one day . i noticed when i did speed test on good days the signal quality metrics for satellite had acceleration status as being on ,forward link signal strength 8db,forward link power -52.2dbm. only on days when download speed was high ,satellite metrics showed this info ,all other days it was blank. i used direct ethernet to modem to see if router was problem but received almost same report
Hi @phillip747 ,
Thank you for your message. I’ve made some changes to your network which should be effective in about an hour. Please let me know if that improves your service once you test it out.
Thanks,
Leonardo
Thank you ! My download speed from my modem now is 11.08 upload 5.07,that is thru my wireless router which is a big improvement in speed from what I was receiving before
Hi @phillip747 ,
We’re glad that your issue seems to have been solved! If you face any new technical issues, please let us know and we’ll be more than happy to support you!
Thanks,
Leonardo