I've never had anything this bad

Hi @dubesplace,

Thank you for sharing your screenshot with me,
but unfortunately, it has not all the information we need.

As I mentioned in my first reply, we’ll need a full diagnosis from you, both device and modem speeds. You’ll have to follow this tutorial to share with us all the important metrics we want to capture: How to run a speed test from my modem?.

Thank you,
Avner