I've never had anything this bad

Hi @dubesplace,

I’m sorry to hear you’ve had this bad experience with the Viasat Service.

I just ran a speed test from your modem and I see good results:

To help me troubleshoot your issue could you share your results with me?
You can follow this tutorial: How to run a speed test from my modem?.

Please notice that for us to get the most information about your test you need to do this process using the Viasat Browser, you can download it here: https://browser.viasat.com/.

Thank you,
Avner