I have called for help and run tests numerous times OVER AND OVER The same excuses etc everytime “There is an OUTAGE” “THERE IS AN OUTAGE” After 5 months the person who I could barely understand finally said I needed a tech when I DEMANDED A MANAGER This is a rip off IT HAS NEVER BEEN ABLE TO STREAM THE SIMPLEST SHORT VIDEOS ETC IT TAKES 5 MINUTES TO PULL UP MY EMAIL. AND AFTER WASTING ANOTHER TWO HOURS THE OTHER NIGHT I WAS TRANSFERRED TO SALES IN SOME FORIEGHN COUNTRY A PURPORTED MANAGER AND WAS TOLD I WOULD HAVE TO AD $9.50 A MONTHTO EVEN GET AN APPOINTMENT WITH A TECH
Hi @maccomarkt ,
Sorry for your experience.
Your service area seems to be experiencing bad weather right now. Since the internet signal from satellites travels through the air, they are prone to a variety of air disturbances, such as rainstorms and heavy winds. These can disrupt signal transmission, thus causing unstable speeds and intermittent connectivity.
Besides this, your bad speeds might be caused by network congestion during the peak busy period, which are the evening hours.
In order to better assess the situation, could you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
Preferably, you should perform some tests during these periods of bad weather, and then another set of tests afterwards, once the weather is clear, so our team can compare the results and check if there are any other compounding issue, such as a Wi-Fi issue.
Thanks.