SAME EXACT THING HERE!!! ALSO HAS ATE ALMOST ALL OF OUR DATA FOR THE MONTH IN 8 DAYS. I HAVE ALREADY RUN THE SPEED TEST AND 5.22 to 5.27 IS ABSOLUTELY ABSURD!!! WE USUALLY ATLEAST AT NO LESS THEN 30 RIGHT OUT OF THE GATE!! SOOOOO FED UP WITH VIASAT AND CAN NOT WAIT TO GET RID OF THEM PERMANENTLY, INSTEAD OF BEING LITERALLY ROBBED EVERY SINGLE MONTH FOR FRANKLY CRAPALO. IT THE ONLY KIND OF INTERNET I CAN WHERE I LIVE, SO I HAVE NO CHOICE I live in Pa and it’s always pulling signal from places over 50 miles away never closer ones. Totally OVER IT!!
Hi @earmitage
I’ve created this new topic to investigate the issues you’ve described.
Firstly, regarding the data usage, would you like us to check your usage history and run a report on what has been consuming your data?
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Yes. Also why we ran out of data so fast this month within the first two weeks. Please
Hi @earmitage
Understood, we’ll investigate the usage data and send you a report over private message as soon as possible.
By the way, I see that you had run a few advanced Speedchecks a while ago, mostly during the night. Would you be able to run a few more today (or whenever possible), but during different periods of the day? This way we can check for any peak period-related issues.
Thank you!
Hi @earmitage ,
I reviewed your data usage and noticed several days with peak consumption. It appears the primary device using data is an Xbox One, mainly due to bulk transfers.
Here are some of the days with significant data usage:
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August 21: 52.37 GB
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August 28: 19.83 GB
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August 29: 56.59 GB
On the other days the consumption is mostly from Real Time Entertainment (streaming) on an Apple and an Android Device:
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August 14
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September 2
Could it be that you’ve downloaded something on your Xbox One, or were there any updates that may have consumed more data than expected?