Issues with streaming

I can’t even get good internet service to stream any movies. Very upset about this

@sescareno3166

Hi, @sescareno3166,

As I mentioned in the DM, I created this topic to better keep track of your message.

I’ll investigate and let you know once I have some feedback.

Thanks

Hi, @sescareno3166,

You have a mispointed antenna, which is affecting the internet signal.

I escalated to the field team, and they will try to reach out to you as soon as possible to schedule a tech visit to repoint the antenna.

Thanks

Hi, @sescareno3166,

I see that the service call was completed. How is the internet now?

Please let us know if you still have any issues.

Thanks