I just had service at my home 2 days ago. I have been unable to use the internet at all ,this is been a few months issue.l. I received a notice that I have used all my internet up. I know this is not right. I get the same message every month but this has to be wrong. I had no signal at all for a long time. It works now then this message said i used it all up and have 16 days to go.
Hi @powellbridget,
I took a look at your account and noticed that between May 29 and 30 you consumed almost 50 GB and as a result ran out of priority data.
To confirm that the issue is caused by the lack of priority data, I added 30 GBs of data to your account. This is free of charge, if you receive an email about a payment, please ignore it, I added a credit to your account so you won’t be charged.
If you stream a lot of videos, have you considered joining our experimental Data Saver program? Announcing the Data Saver Feature Experiment!
Thanks,
Nacho