I’ve had Viasat for about a year now. I was paying around $250 a month for the top package. Still had constant issues of streaming services buffering, unable to load any social media, emails barely load, forget streaming any games. ( neighbors with Starlink can do anything they want with no issues). Now dropped it to the lowest price because it’s an absolute joke. I’ll get about 5mbps on a good day. It’s useless and a waste of money.
The tech who installed it all promised me there was some “3.0” upgrade in the works that would rival Starlink. I should have purchased starlink from the beginning. That was clearly a lie to keep me hooked.
We’ve been purchasing dvds for my daughter to watch because the service is so horrible. If I want to check Facebook to catch up with family, I have to set my phone down and come back to it and hope that it’s even loaded. Took about 10 minutes for me to just load this page.
Phone calls from home? Expect to drop the call numerous times. I have to schedule important phone calls for when I’m in town so I don’t stop the calls. This service is the biggest waste of money.
Hopefully this is an issue you’re willing to fix, but I won’t be spending a dime.
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Hi @Evanjohnson383
I see that this is your first time posting on the Forum, thanks for reaching out to us! 
Two things I’d like to go over with you:
1 - I’ve had a look at your account and found multiple problems: your antenna is currently mispointed; you have an equipment issue between the cable and the TRIA; and you have very degraded signal quality (because of the first two items).
2 - You currently also have de-prioritized speeds, especially during peak periods (evening/late afternoon), due to being 250% over your data allowance – you’ve used up 150 GBs from your 60 GBs high-speed data cap.
The data usage issue is something which can be resolved by acquiring Data Boosts, and/or waiting for your data allowance to reset in 18 days. If you use streaming apps a lot, please take a look at our free Data Saver program: Announcing the Data Saver Feature Experiment!
We can also have a look at your historical data usage, if you believe that this usage is too high and might not be aware of which app(s) can cause it.
The first problem is hardware-related and requires a tech visit to be fixed, as your service is very degraded.
We can request this visit for you internally, would that be all right?
