Internet Service

Hi @Kurtrina,

I’m sorry about your experience.

It appears that you are out of high-speed data, which could be contributing to the slower speeds you’re currently experiencing. When this happens, your data traffic isn’t prioritized, especially during peak usage times, which may result in reduced speeds.

However, if you suspect that there may be another underlying issue, I recommend running a complete speed diagnosis using This will provide us with a comprehensive overview of your current speed situation and help us determine if there are any other factors at play.

You can find the complete instructions on how to run it here: How to run a speed test from my modem?