Internet service drops out constantly

Service is interrupted several times a minute, then reconnects.

Hi @scottwu ,

I’ve identified that your antenna is currently mispointed, which should be the cause of the issues. The responsible personnel should contact you soon to schedule a technical visit to fix that.

Thanks,
Leonardo

Hi @scottwu ,

How has your service been after the technical visit? Has it been working well?

Thanks,
Leonardo

Hi Leo,
Yes, it is working much better.I still have some interruptions, but nothing like it was. Thanks for your help in this matter. The tech saw the problem before even checking signal. The last tech had used the wrong equipment, making it hard to keep a signal.

Thanks again
Scott

Hi @scottwu

That is great to hear! We’ll be marking your topic as Solved for now, but if you need any help regarding this or other issues, leave a reply here or in the email thread. :wink: