Going on three weeks without internet service. They need to send out a technician but keep pushing back when they can do it. Instead of push up the priority of my outage, they have pushed it back.
Hello @marktruex
I’m sorry about this experience.
I checked your account and noticed that your service call is finally scheduled for tomorrow morning! 
We’ll be keeping an eye on it and check back with you as soon as it’s complete.
If you need any additional assistance in the meantime, please let us know!
My wife has to take someone to the airport in the afternoon, so we need this appointment to happen first thing in the morning. Thanks.
Hi @marktruex
Got it! I informed the Field Ops team about this.
Hi @marktruex
I saw that your service call was just changed to Pending Cancel.
Did the technician arrive today? The last note says the tech would be late to the appointment, but I’m trying to find out what happened with this service call.
I see however that your modem is back up and running. 
How is your connection now?
The tech was here and everything seems to be up and running. Thanks.
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Hi @marktruex
Good to know! 
I’ll mark this topic as Solved, but if you need any additional help, let us know!