Internet is too slow

Slow speed can’t look at a movie.Take long time to down load its not worth the money you paying for this.

Hi @Vickie_Leggette

Sorry about this experience.

I was investigating your setup to check if there’s an underlying issue to this speed problem, and noticed that your modem has been completely offline for over 2 days.

Did you happen to unplug it? Could you check what color the LED lights are on the modem?

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Hi again @Vickie_Leggette

I noticed on the system that you’ve just had a service call yesterday due to some issues with your satellite dish and antenna.

How has your connection been since the technician replaced the outside equipment and the modem?

It looks like your setup no longer has any issues after the service call, so I’ll be marking this topic as Solved.

If you need any additional assistance, please let us know!