Internet is not working

Can someone help me to find out why my internet is not working the blue light on the modem is on after resetting the modem. However, we still don’t have any service.

Hi @Denise_Mussell ,

I’m sorry for your bad experience.

We can see your equipment might not be working properly, so I reached out to the field operations team to schedule a tech visit and find a solution to your problem. They will contact you to find the best day to receive the service.

Thanks,
Isabela

Hi @Denise_Mussell ,

I noticed that your technician visit was completed on February 26th.

We wanted to follow up on your issue to see if there have been any improvements in your experience.

Thanks,
Isabela

Thank you. Everything’s good.

Denise Mussell

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For public knowledge, closing this topic as the poster’s original issue has been solved.

If you have a similar issue, please start a new topic instead.