It’s down.
It’s been unplugged and someone has tried to reconnect. If yall could do a remote reset I’d appreciate it. I’ll be over this evening to give more detail if still down. Thank you
Hi @fcm
I can’t reboot your Viasat modem from our end, as it’s totally offline.
It looks like there have been many recent offline events (since July 14th), and the signal quality of your modem had a massive drop on July 17th.
Has there been bad weather in the region lately? It’d be worthwhile to check if your antenna has been moved due to heavy winds, or if rainwater has gotten inside of it.
It was up yesterday eveni g but is down again right now. As far as I can tell nothing is wrong with the dish, it’s on the roof though
Hi, @fcm,
Please confirm if your modem is currently turned on and all cables are firmly connected. If so, I’ll request a tech visit to swap the modem.
Thanks
Yes everything is connected and powered. Just a white circle on modem. Please schedule technician. Thank you
Hi @fcm
We’ve requested a service call for you.
The Field Team will get in touch as soon as possible to schedule this visit.
They’ll contact you using the phone number and/or email address associated with the account, so please keep an eye out for any calls or texts.
Hi @fcm
I see that your service call was completed successfully! 
How has your connection been since the modem replacement?
It’s working now! Thank you for your help.
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