Install my own modem/router

[Jestapher]

I want to install my own modem/router and everyone at the number to call in and get it done keeps feeding me a load of bull. I have been told that it would be ready in 1 hour, that i needed to configure my router a certain way then the phone call disconnects, that they needed information from me about my modem/router to authourize it to work on the network then phone call disconnects. I don’t know if they are hanging up on me or what, but I have so many answers to the same question. I NEED a REAL solution. ARRIS SBG7400AC2 CABLE MODEM/ROUTER replacing the ViaSat modem/router. Get all the way to the point of waiting for network connectivity that never connects.

[Nacho]

Hi @Jestapher,

Please take a look at this quote from an earlier Forum topic:

@Nacho

I just consulted with our team of expert engineers in modems and unfortunately confirmed that a non-Viasat modem will not be compatible with the Viasat satellite network. This is primarily due to the different technology that a regular cable internet connection uses compared to the geosynchronous ka-band satellite technology that Viasat uses to transmit bits over the air to your antenna. So you will only be able to use a Viasat modem to transpose the bits received from a Viasat satellite.

Is there a specific reason why you wanted to make this change? You can’t replace the modem, but if you are trying to improve the Wi-Fi, you can use any router along with your Viasat modem.

Thanks,

Nacho