Is there any way to get an install key? I have a technician coming out Monday but I work from home most days and cant risk a reschedule or no show(happened before).
Hi @system9,
I sent you a DM with the install key you are requesting.
Please let me know if you received it.
Thank you,
Avner
Hi @system9,
Did any Viasat agent confirm you have an antenna mispoint? Is that why you need the install key?
Our tools indicate that you don’t have a mispoint - so attempting a repoint probably won’t help if you are experiencing an issue. Could you please describe the symptom you are experiencing?
Thanks,
Nacho
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Got it. Thanks so much
Hi @system9,
We see that you have multiple offline events, so we suppose your symptom is intermittent connectivity.
Your technician visit is currently scheduled for August 24, I’ll contact our field operations team and see if they are able to expedite it.
I will let you know if I have an update.
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I would really appreciate it
Customer service told me I have a dish misalignment. Working on it
Also your mite app is not downloadable with my phone. Is there another app?
I’m back online with no problems, at least that I can see
Thanks for the update, I can see that you called to cancel the technician visit.
Did you repoint your antenna? Or did the service just come back on its own?
Thanks,
Nacho
Sorry for the late reply. It worked itself out before I could repoint it
Looks like I’ll be taking a shot at it today. Connection issues AGAIN
I can send you the install key via Private Message, please give me 2 mins.
Oh, looks like you already have the install key. Please let us know how the repoint goes.