My download speeds look like a ball in a tennis match! Up and down all the time. From high speeds as much as 60+Mbs to low speeds of .2 Mbs. Cannot watch live video feeds and even recorded videos are SLOW with many stops.
Obviously I am not alone with your quality of service for download speeds. What can be done? Thank You
Hi @MAGOO2018 ,
We’re very sorry for these fluctuations. We’ll try to investigate in order to find out what is going on with your network and evaluate possible alternatives. Once we have any updates we’ll let you know.
Hi @MAGOO2018 ,
Sorry for the delay. Our team is making a deep analysis to make sure we eliminate every possible problem. We’ll let you know once we have an update.
Thank You because it has only gotten worse!
I have not heard from you so I thought I should check in.
I have been working with Peter Lepeska to try and resolve this problem for many months.
I have cooperated and provided as much information as I could but still to no avail.
Even with a 40Mbs modem installed, you can see how variant my download speeds have been. Videos are tough and watching my granddaughter play volleyball is impossible because the signal is so weak.
Here is a screen shot of my experience and I am attaching the speed-check-results-2 file to provide more information for you.
Please help me with this issue, it has been on going for a long time and yes I am feeling frustrated.
Barry ***** (last name masked)
speed-check-results (2).csv (683 KB)
Hi @MAGOO2018 ,
We’re very sorry for the delay. We do see that there’s a lot of variance in your network, and we’ve been performing a few tests to see if the situation improves, unfortunately we don’t have any good news to share yet but we’ll keep digging to eliminate every possibility.
Hi @MAGOO2018 ,
We’ve been getting in touch with our personnel in order to explore new ways in which we can improve your service. We understand how frustrating your experience has been and we greatly apologize for that. Please rest assured that we’ll investigate every possibility in order to improve your situation.
My system routinely tries to download test results but always notes there is an an error when it attempts to do so.
Any idea why my data will NOT download ?
You mean you are trying to download your results from Speed Check and the download fails?
Are you logged in? Your results will be uploaded to your account, so you won’t see any results unless you are logged in with your My Viasat credentials.
Yes, I log into my Viasat account and run the speed test. The results show downloading as I open the “Results History” and then I get the “error” message. As seen in these two screen shots.
In addition, note how variant my speeds are for downloading. The download speeds we have been working on for over a year and with minimal improvement and certainly NO CONSISTENT download speed.
That’s strange, I’m escalating this issue downloading your results history to our Speed Check developers.
In the meantime I’ll send you your results history over a private message.
Here is the speed test file accumulated on my computer since Viasat apparently did a “RESET” on my history.
It contains data that I am not familiar with and I find the location as “Spotsylvania Courthouse, Va” to be strange because I am in Greenbackville, Va and there are various servers that the speed test selects.
I am close to Salisbury, Md and wonder if my service were routed through something closer if it would make a difference. But I am receiving from satellite so I don’t know why I see so many servers and different speeds.
Thanks for your help,
speed-check-results-00a0bcbe67e4 (1).csv (100 KB)
Thanks for reporting this, I asked @avnerjose, our main Speed Check developer to look into this. He will provide an update once he has some insights.
Also, I sent you a Private Message over the Forum asking a few questions to find a workaround for the issues you are experiencing. Only you can access it here: https://forum.viasat.com/t/re-inconsistent-download-speeds/2110
I’m taking a look at the issues you mentioned to be having with SpeedCheck.
First, you mentioned that you have seen data that you are not familiar with in your test history.
The city location we get uses a third-party service that captures it from your IP address, and indeed, from your IP it currently detects “Spotsylvania Courthouse”. The thing is it seems the location has changed over time for the same IP, from an old result CSV you sent us I noticed that there are 18 different cities listed for your IP, we are not sure why that’s happening, it seems to be some inconsistency with that third-party service.
Is there any other information that you think seems off, apart from your location?
Also, you mentioned that we reset your history. That’s not the case, we developed a new feature that loads the results to our server so we, agents, can also have access to them, prior to that the results were stored locally on the browser.
From the error you mentioned, it seems that your local results were not successfully sent to our server, which explains the reset you noticed.
To test that, could you go to your results history page, being logged out, and then again being logged in to your MyViasat account? You can share some screenshots with us, when you’re logged out the results page should display your local tests.
I believe the many different locations for my IP may be when Viasat and Peter Lipeska were trying to resolve my very inconsistent speed issues.
I just ran the speed test when not signed into my account and then when I was signed into my account.
When not signed in, there was NO attempt to send results to the server.
And the results did not show on my history either.
When logged into my account, the results show on my history but I get the two messages that they are being downloaded and then the error.
This is when I am logged in and the results are being downloaded to the server.
And this is when I get the error in the download.
Each time I return to the speed test with the results showing, the system attempts to download to the server and then errors on that attempt.
Thanks for your help,
I wonder why you were not able to see the result you ran while logged out, it should have loaded the data stored locally. Not sure why you are getting errors while trying to send the data to the server either.
Can you try to do the following for me?
1 - Go to ViasatSpeedCheck, right-click on the mouse, and select “inspect”:
2 - You should see a window like this, click on “Application” on the top:
3 - Under “Local Storage” click on the SpeedCheck domain:
4 - Check if you are able to see “@speedtest:userResults” under the “Key” column. If so, click on it and send me a screenshot like the following one:
Please let me know if any of my instructions were unclear.
Avner your directions were clear. I could not get a full screen presentation of the particular line but here is what my system shows.
Let me know if there is more I can do to help.
Avner, I am intrigued with all the detail that goes into todays software applications so I looked at other screens. This one really caught my eye and it listed a couple of error codes.
I hope this will also help you.
Indeed both screenshots are very clarifying.
First, I can see that you have at least 1200 local tests which is the history that you were used to see before our update:
Also, the second screenshot shows that the status code of the request is “413”, which occurs when the size of a client’s request exceeds the server’s file size limit.
So based on all this information I’m guessing we are not being able to send your results to the server because your history is essentially too large. This is an interesting scenario I didn’t think of before.
So, let’s take some actions. First I’d recommend you save does local tests in a separate file.
For that, repeat the process I explained in my last reply, whenever you get to this point right -click on this line and select “Copy Value”:
Then, proceed to go to any text editor of your choice, and paste it there. After that, you can save it as a .txt file. Once you’ve done that you can send me that file over DM, let me know once you’ve done it.
On my side, I’ll try to create a fix so we can properly deal with a large history like yours.
Thank you very much for your contribution,
Thank You Avner for your help.
I think I followed your directions and am attaching the .txt file.
Let me know if there is more I can do to help. My file is probably larger than anticipated because we have been working on this issue for so long.
(Attachment Viasat Test Data 11_1_23.txt is missing)