I pay over $100 for slow speeds?

Hi @Rarey512 ,

We greatly apologize for the delay in getting back to you, but we assure you we are still going to investigate your issue.

Could you kindly provide us with an advance speed check? This type of speed check will show both modem and device speeds, and you can find instructions on how to run it in this post: How to run a speed test from my modem?

Another piece of information that could help is when you started noticing slow speeds and what time of the day do you notice the bad speeds happening.

Once again, I deeply apologize for the long waiting time.

Thanks,
Leonardo