this wifi is so bad i need to ask some questions please helpp!!
Hi @ryan
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis.
Thanks!
I just want to ask when I would get charged again, and how would I cancel this. I need to know that to change to a different provider in near future.
Hi @ryan
I see that your previous test was not run over the Viasat Browser, so we cannot cross-check modem and device speeds:
Regarding your other questions, we only deal with technical issues here on the Forum, but you can get in touch with Residential Customer Care at 855-463-9333.
Hi. Would you mind checking when I would get charged again? I want to switch before that day. Thank you.
Hi @ryan
I’ve sent you a private message with the information you requested.
Thank you very much!
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