I am on the 30mbps/300mb plan. I am finding that download speeds are often in the neighborhood of 1 or 2 mbps. I usually check the speed using Ookla. Looking at the antenna, signal to noise is almost always over 8 db with cable resistance of 2 ohm. Every once in a while I’ll see a download speed of 15mbps or so, but almost never the advertised speed of 30mbps. I understand your disclaimer, but in general, your service is terrible. I am not getting the priority that I am paying for, and if there were any alternative, I would take it. Interestingly, I usually get the advertised 5mbps upload speed, so my conclusion is that you are having a lot of difficulty handling the download demand in this area.
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Hi @bcraighi
Thanks for reaching out to the Forum team.
I couldn’t find a Viasat account with the same email address as you used here, so I’ve sent you a private message requesting account info.
Please let us know if you don’t receive it.
I have gotten your message and I have responded.
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Hi, @bcraighi,
Thanks for sending your account details, I’m investigating the issue now.
Hi @bcraighi
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis.
Thanks!
I do not have an Android phone, only an iPhone. I have several desktop computers, both Windows and Mac, but I do not have a laptop. My most recent computer is a Lenovo running Windows 11. Is it possible to use that?
Hi @bcraighi
Yes, you can use any of the desktop computers to run the test 
I have downloaded the Viasat browser to this machine running Windows 11. I have run the speed test four times with widely varying results. However I don’t know how to get the results to you, despite what the instructions say.
SAME EXACT THING HERE!!! ALSO HAS ATE ALMOST ALL OF OUR DATA FOR THE MONTH IN 8 DAYS. I HAVE ALREADY RUN THE SPEED TEST AND 5.22 to 5.27 IS ABSOLUTELY ABSURD!!! WE USUALLY ATLEAST AT NO LESS THEN 30 RIGHT OUT OF THE GATE!! SOOOOO FED UP WITH VIASAT AND CAN NOT WAIT TO GET RID OF THEM PERMANENTLY, INSTEAD OF BEING LITERALLY ROBBED EVERY SINGLE MONTH FOR FRANKLY CRAPALO. IT THE ONLY KIND OF INTERNET I CAN WHERE I LIVE, SO I HAVE NO CHOICE I live in Pa and it’s always pulling signal from places over 50 miles away never closer ones. Totally OVER IT!!
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Hi @bcraighi
Thanks for running the tests. If you used the same login as your MyViasat app, then we will automatically have access to all Speedchecks linked to your account
I will review them and get back to you!
Hi @earmitage
We can investigate your issues in a separate topic – Issues with usage and speeds
Hi @bcraighi
We investigated your result history and account internally, and this fluctuation seems to be caused by peak period congestion in your specific area.
To verify this possibility, could you please run a few more speedchecks, but during different periods of the day? I see that most of them are from early evening.
I can certainly do that. In my dealing with this problem I have noted that the highest download rates occur when people are at meals, and the worst times are when people would be online working from home. At those times my download speed is mostly in the 1 - 2 mbps range. Another time when the download speed seems to drop is in the evening when we try to watch something on Netflix or some other service that requires the internet. At best the picture is pixelated and at worst we continually get a message that the program is not available.
Over the next few days I will take readings at various example times, but my personal experience is that local congestion is the probable culprit. That said, I signed up for 300 mb of high speed data so I would not be subjected to dropping to the bottom of the pile when I exceeded my allotment. What I have found is that even though I am nowhere near the 300 for any month, my speed still drops as if I had exceeded my allotment. Even though you have a disclaimer that you cannot guarantee the specified download speed, the fact that you can virtually never meet that speed seems to me that you are promising (and charging for) something you cannot deliver. What do you have to say about that?
I have taken a number of readings, as you requested. Uplink is pretty consistent at about 5 mbps. However, downlink is all over the map, with speeds from less than 1 mbps up to a little over 30 mbps. On 8/25 I took a reading at 2013 during the time we were trying to watch a tv program. As I suspected, downlink at the modem was 1.47 mbps, with a speed on my computer of 0.22 mbps. At that time the picture was pixelated at best and nonexistent at worst. I can’t account for the disparity between the computer reading and the Viasat modem reading, except that possibly during the time it takes to do both readings the downlink speed from the satellite varies widely.
The bottom line is that I believe the quality of your service is heavily dependent on downlink demand in my area. At one time in the past I was told that the setting on the account was wrong, resulting in slow speeds. I am presuming that is not the case this time. So the situation remains that you are not delivering to me the service that I am paying for, a somewhat questionable business practice.
Where do we go from here?
Took some more readings this afternoon during the afternoon of a workday. You can see that the readings are still pretty low.
Are you still following this case?
Most recent download readings are in the neighborhood of 5 or 6 mbps, which are nowhere near the speed that you advertise. The fact that you no longer seem to be working this case indicates to me that you have no solution other than quoting your disclaimer stating that you cannot guarantee the 30 mbps download speed I’m supposed to be getting. To say that I am a dissatisfied customer is a gross understatement, and if there were any viable alternative I would take it.
Hi, @bcraighi,
Really sorry for the slow response. Congestion as you noticed is indeed a factor. I was looking at your account now, and I’m trying to apply some changes to improve your signal.
The changes will be applied in an hour more or less. Please try some speed tests this evening and tomorrow let us know if you notice any improvements.
Thanks
Thank you. I’ll check it out.
I’ve checked download speed a number of times, pretty much at random. Last night viewing a movie the picture was pixelated as before. This afternoon there was one extremely high reading, but the rest of them have been in the 1 - 2 mbps range, also as before. The graph accompanying the data shows wild swings in download speed for the past several days, both at the router and at the modem. Upload speed is more consistent, but since our usage is primarily download, that doesn’t help.
Tomorrow I will attempt to check download speed on a more organized basis, perhaps every hour, to get an idea of exactly how the speed is varying over a day. However, I have to say that whatever change you made to my account does not seem to have made any difference. I suspect there will be a reduction in traffic due to the fact that a lot of people will take a long Labor Day weekend starting on Friday. Nevertheless, I’ll check anyway to get a baseline.
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Hi @bcraighi ,
How is your connection currently? Is the service still slow? Did you notice if it’s slow throughout the whole day or only during the evenings?
Thanks,
Leonardo