How to stop auto pay

Account and Billing
1

Is there any way to un-enroll from auto pay. I can’t find anything on my account page to do that.

2

Hi @RebelRider,

You should be able to do it within the Billing section of the My Viasat mobile app:

WhatsApp Image 2023-10-12 at 11.42.22
WhatsApp Image 2023-10-12 at 11.42.22945×2048 144 KB

Once there, please try one of these 2 options:

  • Change Payment Method
  • Change Bill Date

image

You should find the option to un-enroll from auto pay in one of those pages.

Please let me know if that doesn’t work.

Thanks,

Nacho

4

Hi @RebelRider,

I heard back from our My Viasat team and learned that unfortunately it’s not possible to remove the auto-pay on the app.

If you call our customer support line at 855-463-9333 they can help you with this.

Thanks,

Nacho

5

Hi Nacho, Ok. Thanks for checking.