Also - 5g or 2.4g on modem settings?
A 2.4 GHz connection travels farther at lower speeds, while 5 GHz provides faster speeds at a shorter range.
I’m going to check your equipment/service area and see if everything looks ok.
Once I have an update I let you know.
I found out that you have a mispointed antenna, therefore we will need to send you a tech to fix the issue.
I’ll send you a DM for confirming your contact details.
The fields team will call you to give you more details