Just got service yesterday. Speed was great while technician was here. About 20 minutes after he left speed dropped to 25% of what they were and never came back.
Thanks for reaching out to the Forum team!
I’m sorry about this experience you’re having with Viasat right off the bat, I will investigate your account and modem to check if anything is amiss in your setup.
In the meantime, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis – and please let us know if you face any problems while running the tests.
Thanks!