Got an email stating my so called high speed is gone. But what I don’t get, in my billing cycles, I hardly ever have the high speeds yall say I have. I’ve come to a conclusion, you just keep it fast enough to be considered high speed, then when it’s gone you expect us consumers to buy more.
Hi @Danieljonas2022 ,
We are very sorry for this situation. We’ll investigate what could be causing these issues and once we have any updates or information we need we’ll get back to you.
Thanks,
Leonardo
Hi @Danieljonas2022 ,
We’re trying to eliminate a few possibilities, so could you kindly run a few advanced tests at different periods of the day? Preferably one during the morning, one during the afternoon, and one during the evening. Here’s an article on how to run advanced speed checks: How to run a speed test from my modem?
Thanks,
Leonardo