High plan, low speed

Suddenly the internet is way too slow. No particular change here in set up.
Please improve. Stephan

Hi @stephan_gonnissen ,

Could you kindly run and advanced speed check? The advanced speedcheck provides us with useful info such as modem and device speeds, as well as a few other things. Here’s an article with detailed instructions on how to do so: How to run a speed test from my modem?


Hi Leo,
I can’t even log in, that stopped working… But I have a screenshot enclosed.
7,8 mbps… not good.

For public acknowledgement,

Customer was directed to the correct help channel via direct message.