Getting shafted by viasiat

Hi @markmcinerney,

Sorry about this experience.

I just ran a test from your modem and I’m seeing these speeds below. These speeds look good considering that you are on a plan that offers download speeds of up to 25 Mbps.

During the peak busy period (evening hours) speeds can decrease due to network congestion, which might explain why yo were seeing slow speeds. However, we also want to rule out other issues such as poor Wi-Fi signal.

When you get a chance could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share a screenshot of the results with us? Here are some additional instructions for you to run this diagnosis - How to run a speed test from my modem?

Thank you,

Nacho