Gateway modem purple since last night

I’ve tried unplugging it and plugging it back in every hour for the last 12 hours but it never becomes a blue light on my gateway modem

It finally turned blue for a few hours, but now it’s purple again and no connection

Hi @aaronmendola ,

Thanks for your message. Is the light blinking or is it solid?

Thanks,
Leonardo

A solid red circle with solid purple bars

It’s working now all blue thank you

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Hi @aaronmendola ,

I’ve escalated my findings along with your reports to an internal team. As soon as we have any updates about this issue that is happening with your connection we’ll let you know.

Thanks,
Leonardo

Hi @aaronmendola ,

I’ve confirmed that your issue seems to be caused by a fault in either your antenna or cabling, and will need a technical visit for it to be fixed. The responsible team will contact you soon to schedule a visit.

Thanks,
Leonardo

Excellent, thank you, I greatly appreciate it

Hi @aaronmendola ,

You should be contacted soon via E-mail to re-schedule a technical visit to investigate what is causing these purple lights in your modem.

Thanks,
Leonardo

Hi, @aaronmendola,

Since you canceled the tech visit, I’m marking this topic as solved.

If you find any other issues, please let us know.

Thanks

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